This privacy statement tells you what to expect when we process your personal information.
This is the main privacy statement for Corvus Air Cargo Ltd, however, some of our services may have additional privacy notices which will be provided to you when you engage or register for such a service. It is important for you to read this statement in full to understand how we use your data and your rights in relation to your data.
Corvus Air Cargo Ltd needs to process personal data in order to deliver our services to you:
We are committed to treating your information securely, with respect and in line with data protection law.
We keep this privacy statement under regular review and we will place all updates of this page on the website as soon as it practicable.
For further information you can contact us as follows:
Corvus Air Cargo Ltd
19 Highfield Road
Telephone: +44(0)1274 623900
For independent advice about data protection issues, you can contact the Information Commissioner:
Wycliffe House, Water Lane
Phone: 0303 123 1113
We will only collect personal information when we need it. The type of information we need from you will relate purely to contact information allowing us to communicate with you. When we ask you for information, we will make it clear why we need it.
We only collect personal information when you complete the forms on this website if you wish to send us a comment or ask for a quotation.
Sending us a comment:
Receive a quotation:
We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis.
We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so or where we have received a clear verbal instruction from you (as a one-off circumstance).
We never share personal information with any other organisation for third-party marketing purposes.
We may need to share information when required by law, for example, where ordered by the Court or to protect an individual from immediate harm.
We are committed to upholding your rights in respect of your personal data.
The right to be informed
Through the provision of this and other privacy notices on the website, we will be open and transparent about how and why we use your personal information.
The right of access
You have a right to ask us what personal information we hold about you and to request a copy of your information. This is known as a ‘subject access request’ (SAR).
SARs need to be made in writing and we ask that your written request is accompanied by proof of your address and identity.
If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period), it helps if you clarify the details of what you would like to receive in your written request.
If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).
We have 30 calendar days within which to provide you with the information you’ve asked for (although we will try to provide this to you as promptly as possible).
The right to rectification
You can ask us to rectify your personal data if it is inaccurate or incomplete. Please help us to keep our records accurate by keeping us informed if your details change.
The right to erasure
The right to erasure is also known as ‘the right to be forgotten’. In some circumstances, you can ask us to delete or remove personal data where there is no compelling reason for its continued processing. This is not an absolute right, and we will need to consider the circumstances of any such request and balance this against our need to continue processing the data. Our response will also be guided by the provisions of our retention schedule.
We only hold records during the period of our relationship and for a set period afterwards to allow us to meet any legal obligations.
Our quotation records are held for 6 months, allowing us to resolve any follow up issues and then destroyed.
Please contact us if you would like any more information.
Cookies are used on this site purely to improve services for you through, for example:
We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users' needs and to understand how we could improve it.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.
The following cookies are used by Google Analytics:
The following cookie is used to provide other normal website functions:
If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However this is likely to adversely affect the functionality of websites you visit.
For further information visit: www.allaboutcookies.org
""Corvus, as always your service is amazing! Thanks so much for taking the stress out of handling this Air Freight, we have a very happy customer’’"Freight Forwarder _ Felixstowe
"The service from Corvus & Crow is excellent, and I wouldn’t use anyone else. All the staff are friendly, helpful and always more than happy to deal with any requests or queries I have. Their knowledge and experience has been invaluable to me, and they make my job so much easier. I cannot recommend them enough. "Manufacturer & Exporter _ Halifax
"We have used Corvus Air Cargo for 9 years and have always found their service to be excellent, their prices competitive and a company that would go above and beyond to help with your requirements. Certainly a company we would recommend. "Freight Forwarder _ Yorkshire
""We have been using Corvus Air & Crow Overseas for a good 20 years now and I would not consider using any other company for my international shipping. All staff are friendly and very helpful. Their level of knowledge is outstanding and there is nothing they can't help with""Manufacturer & Exporter _ Leeds
Need sea freight services?
Click here to visit out sister company Crow Sea Frieght.